Privacy Policy

Effective Date: May 1, 2026

Last Updated: May 24, 2026

  1. Introduction & Scope

Welcome to The Gift Library (“we,” “us,” or “our”), a unit of websgram, a registered partnership firm operating out of Delhi, India. We are committed to protecting the privacy and security of our customers, website visitors, and business partners.

This Privacy Policy explains how we collect, use, share, store, and protect your personal data when you visit our website, use our services, or purchase our products (including Instagram viral products, customized gifts, neon signs, corporate printing, and laser-cut creations).

By accessing our website and explicitly giving consent where required, you agree to the data practices described in this policy. This policy is designed to comply with the Digital Personal Data Protection (DPDP) Act, 2023 of India and other applicable legal frameworks.

  1. Identity of the Data Fiduciary

Under the DPDP Act, 2023, the entity determining the purpose and means of processing your personal data is the “Data Fiduciary.”

  • Business Name: The Gift Library (A unit of websgram)
  • Business Type: Partnership Firm
  • Place of Operation: Delhi, India
  • Website: https://thegiftlibrary.websgram.in/
  1. What Personal Data We Collect

To provide you with our premium gifting and customization services, we collect the following categories of data:

  1. Data You Provide Directly to Us
  • Identity & Contact Data: First name, last name, email address, mobile number, shipping address, and billing address.
  • Customization Data (Sensitive to your privacy): Photographs, names, personal quotes, custom artwork, logos, and QR codes that you upload to personalize products like mugs, LED frames, neon signs, and laser-cut keepsakes.
  • Account Login Data: Username and encrypted passwords if you create an account with us.
  • Business Information: GST numbers, company names, and corporate contact details (for B2B printing, flex banners, and corporate gifting orders).
  1. Data Collected Automatically
  • Technical Data: IP addresses, browser type, device information, operating system, and time-zone settings.
  • Usage Data: Pages you visited on our website, products viewed, cart abandonment data, and interaction patterns.
  1. Payment & Financial Data
  • We collect payment transaction references and UPI IDs.
  • Note: We do NOT store your full credit/debit card numbers, CVVs, or bank PINs. All payments are processed securely through certified, PCI-DSS compliant third-party payment gateways (e.g., Razorpay, PayU, Stripe).
  1. How We Use Your Data & Lawful Basis

We process your personal data only when we have a valid lawful basis (such as your explicit consent, performance of a contract, or legal obligation) for the following purposes:

Purpose of Processing

Type of Data Used

Lawful Basis (DPDP Act)

Order Processing & Fulfillment: To manufacture, customize, and deliver your chosen products.

Contact, Customization, & Payment Data

Performance of Contract / Legitimate Use

Customer Support: To handle returns, queries, and complaints.

Contact & Order History

Performance of Contract

Marketing & Promotions: To send updates about new viral products, festive sales, or corporate discounts.

Email & Phone Number

Explicit Consent (You can opt-out anytime)

Website Optimization: To improve site aesthetics, user experience, and fix technical bugs.

Technical & Usage Data

Legitimate Business Interest

Legal Compliance: Maintaining invoices and transaction records for taxation.

Billing & Business Data

Legal Obligation
  1. Sharing Your Data with Third Parties

We do not sell, rent, or trade your personal data. We only share necessary data with trusted third-party “Data Processors” under strict confidentiality agreements to run our business:

  • Logistics & Delivery Partners: (e.g., Delhivery, BlueDart, India Post) We share your name, phone number, and shipping address to ensure your gifts arrive at your doorstep.
  • Payment Gateways: To process your transactions securely.
  • IT & Cloud Storage Providers: For secure hosting of our website and storing the custom images/artwork you upload for your personalized orders.
  • Legal Authorities: We may disclose data if required by Indian law, a court order, or a government request (e.g., GST authorities).
  1. Data Retention Policy

We keep your personal data only for as long as necessary to fulfill the purposes outlined above:

  • Customization Assets: Photos and custom artwork uploaded for personalized gifts are deleted from our servers [e.g., 30 days] after successful delivery, to ensure privacy.
  • Active Customer Accounts: Retained as long as your account is active. Inactive accounts are flagged for deletion after 2 years of no activity.
  • Tax & Financial Records: Retained for a minimum of 7 years to comply with Indian GST and corporate laws.
  • Marketing Data: Retained until you withdraw your consent or unsubscribe.
  1. Your Rights Under the DPDP Act, 2023

As a “Data Principal” under Indian law, you have strict rights regarding your personal information:

  1. Right to Access: You can ask for a summary of the personal data we hold about you and the identities of any third parties we have shared it with.
  2. Right to Correction & Erasure: You can request us to correct inaccurate details or delete your personal data completely (unless we must retain it for legal/tax purposes).
  3. Right to Withdraw Consent: If you previously consented to marketing emails or specific data usage, you can withdraw this consent at any time without affecting the legality of past processing.
  4. Right to Nominate: You can nominate another individual to exercise your privacy rights in the event of your death or incapacity.
  5. Right to Grievance Redressal: You have the right to easily register a complaint regarding data handling with our Grievance Officer.

To exercise any of these rights, please email us at [Insert Privacy/Support Email] from your registered email address.

  1. Protection of Children’s Data

Our website and products (including retro gaming toys and anime merch) are meant to be purchased by adults. We do not knowingly collect personal data from children under the age of 18 without verifiable parental consent. We completely prohibit tracking, behavioral monitoring, or targeted advertising directed at children.

  1. Cookies & Tracking Technologies

We use cookies (small text files stored on your device) to enhance your browsing experience, remember your cart items, and analyze site traffic.

  • Upon your first visit, you will see a Cookie Banner allowing you to accept or reject non-essential cookies.
  • You can also disable cookies directly through your browser settings, though this may impact the functionality of our customization tools.
  1. Data Security Measures

Because we handle highly personal customization data (like family photos and personal messages), security is our top priority.

  • Our website uses SSL (HTTPS) encryption to protect data in transit.
  • We employ strict access controls; only authorized staff involved in the printing and manufacturing process can access your custom artwork.
  • Regular security audits are conducted on our servers and databases.
  1. Changes to this Privacy Policy

We may update this policy periodically to reflect new legal requirements or changes in our business operations (such as introducing new printing technologies). Significant changes will be communicated via website banners or email notifications.

  1. Grievance Redressal & Contact Information

In accordance with the DPDP Act, 2023, we have appointed a Grievance Officer to address your data privacy concerns. We aim to resolve all complaints within the legally mandated timelines.

Grievance Officer Details:

  • Name: Adv Robin Dey
  • Designation: Grievance Officer, The Gift Library
  • Email Address: [email protected]
  • Phone Number: 8700169688
  • Operating Office: 66 Pocket H Sector B2 Delhi 110040

If your grievance is not resolved satisfactorily, you hold the right to escalate the matter to the Data Protection Board of India.